Refund policy
Return & Refund Policy
This Return & Refund Policy applies to all products purchased through Ruizbrightcd (ruizbrightcd.us). We are committed to providing quality garden watering tools and ensuring a satisfying shopping experience for every customer.
Return Window
We accept returns within 28 days of the delivery date. If more than 28 days have passed since your order was delivered, we are unable to offer a refund or exchange.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
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The item must be unused, undamaged, and in its original condition.
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The product must be returned in its original packaging with all included accessories.
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You must provide a valid proof of purchase or order confirmation.
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Garden hose nozzles, watering cans, and other gardening tools must be free from signs of misuse, excessive wear, or accidental damage.
Items returned without prior authorization will not be accepted.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Clearance or final sale items marked as non-returnable
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Customized or personalized products
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Products damaged through improper use, neglect, or normal wear and tear
How to Start a Return
To request a return, please follow these steps:
Step 1: Contact our customer support team at support@ruizbrightcd.us or call +1 (618) 267-1818 within the 28-day return period.
Step 2: Provide your order number, the reason for your return, and photos if the item is damaged, defective, or incorrect.
Step 3: If your return is approved, we will provide return instructions and, when applicable, a return shipping label.
Please do not return any items before receiving return authorization.
Return Shipping Costs
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, Ruizbrightcd will cover the return shipping costs and provide an appropriate replacement or full refund.
Customer-Initiated Returns
If you wish to return an item because you changed your mind or ordered the wrong product, return shipping costs may be the customer's responsibility. Detailed return instructions will be provided after your request has been approved.
Restocking Fee
We do not charge any restocking fees for approved returns.
Refund Process
After we receive and inspect your returned item, we will notify you of the refund approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Exchanges
If you would like to exchange a product, we recommend returning the original item first. Once your return has been approved, you may place a new order for the replacement item.
Order Cancellation
Orders may be canceled before they have been shipped. Once an order has been dispatched, it can no longer be canceled and must follow the return process after delivery.
Return Address
Please do not return products directly to the manufacturer.
After your return request has been approved, items should be returned to:
Ruizbrightcd
4436 Amalfi Ave
Sarasota, FL 34243
United States
Please contact our customer support team before shipping your return, as additional return instructions may apply.
Contact Information
If you have any questions regarding this Return & Refund Policy, please contact us:
Brand: Ruizbrightcd
Website: ruizbrightcd.us
Email: support@ruizbrightcd.us
Phone: +1 (618) 267-1818
Address: 4436 Amalfi Ave, Sarasota, FL 34243, United States